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Privacy Policy

This privacy policy applies to the website ukobuild.com (hereinafter, the Website).
Please read this policy carefully. Here, you will find important information about how your personal data will be processed and what your rights are under the relevant legislation in force.
We reserve the right to update this privacy policy at any time due to business decisions and to comply with possible legislation or case law changes. If you have any doubts or need further clarification with regard to this privacy policy or your rights, please contact us through the channels indicated below.
You declare that the information you provide, now and in the future, is correct and truthful and undertake to inform us of any changes to said information. When providing the personal data of a third party, you agree to obtain prior consent from the party in question and to inform them of the content of this policy.
Generally speaking, the fields in our forms that are marked as mandatory must be completed in order for us to process your requests.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
Unless otherwise specified, the entity responsible for processing the data collected via the Website is the company UKOBUILD CONSTRUCTION COMPANY S.L with registered domicile at C/ General Riera 154, 07010, C.C. Oasis, oficina 1. crta. nac. 340 km 183, 29602, Marbella, Malaga, Spain (hereinafter, UKOBUILD CONSTRUCTION or Company).
For any queries about the protection of your personal data, you can contact the Data Protection Officer of the Company at info@ukobuild.com

2. WHY ARE YOUR DATA PROCESSED, AND WHAT IS THE LEGAL BASIS?
UKOBUILD CONSTRUCTION will process your data for the following purposes:
a) Handling requests, queries and complaints
b) Handling of calls
c) Quality control
d) Processing of browsing data
e) Consolidation of the data of customers for internal administrative purposes
f) Publicity purposes and marketing profiles

In the following sections, you will find detailed information on this processing.

a) Handling requests, queries and complaints
The personal data included in requests, queries or complaints formulated online or over our tel. number will be processed in order to be dealt with. When they relate to the request you have made, the requests, queries or complaints formulated will be communicated to UKOBUILD CONSTRUCTION. All this processing is necessary to fulfil a contract, apply pre-contractual measures at your request, or defend against customer complaints, as appropriate.
The processing of health data that you may provide in any complaints is done in accordance with Article 9.2.f) of the GDPR, where such processing is necessary for the formulation, execution or defence of complaints. Likewise, depending on the nature of your complaint, the recipients of the data included may be, among others, administrations or public bodies, official agencies, attorneys, judges and tribunals or insurance companies.
Online form: The data provided, and the images, will be used to pre-complete the quoting process.

b) Handling of calls
The telephone number provided in the “Call me back” form on the Website is processed by the UKOBUILD CONSTRUCTION in order to make the call as requested. This processing is necessary in order to adopt the pre-contractual measures linked to your request. This telephone number will be deleted once your request has been dealt with. The data that you provide to the agent during the call, for example, to make your request or a complaint, will be processed to deal with your request as indicated in the section of this policy “Dealing with requests, queries and complaints”.

How has this interest been weighed up in respect of your rights and liberties?

When weighing up this interest in respect of your rights and liberties, it was determined that the processing had a limited impact on the privacy of the data subjects since it does not involve collecting new data and is done using aggregated data.
Received or made calls are recorded for security and quality management purposes. These recordings are deleted after a maximum period of 6 months, except when they must be stored longer in order to manage any possible incidents or complaints. The foregoing is understood without prejudice to the storage of the recordings for the time required to handle any possible responsibilities arising from the processing or the deadlines set by the applicable legal measures.
On the one hand, the recording of the calls is based on our legitimate interest in being able to verify the content of the conversation held between our clients, especially in relation to the contracting of our services and the management of claims or complaints; on the other hand, it is based on evaluating and managing the quality of our customer service. If you do not wish for your call to be recorded, please inform the person who is helping you.

How has this interest been weighed up in respect of your rights and liberties?
When weighing up this interest in respect of your rights and liberties, it was determined that the processing falls within the reasonable expectations of our clients as it is a widespread practice and that these recordings could also benefit said clients, for example, in the event of a discrepancy about the content of a request or the management of a complaint, with no significant threat to their privacy provided they have the option to object to their data being processed, the limited number of people with access to the recordings, and a short storage period.
The history of calls that are made or received is retained in an active state for a period of 10 months and, in any case, during the period allowed for dealing with the applicable legal provisions and during the time necessary to deal with the potential liabilities arising from the processing.
c) Quality Control
To evaluate the quality of the services and products, UKOBUILD CONSTRUCTION may use the contact data that you have provided on the Website or over the telephone number to send you satisfaction or opinion surveys. There is no obligation for you to complete these surveys, and this does not prejudice the provision of the services that you have booked. This processing is based on the legitimate interest of UKOBUILD CONSTRUCTION in evaluating and managing the quality of services and products offered by the chain and improving its customer service.
Any comments and reviews that you submit using the corresponding opinion form will be published on the website, together with the username that is provided, meaning that they become public information. You should be especially careful when you decide to share your personal information.
How has this interest been weighed up in respect of your rights and liberties?
In order to weigh up this interest in respect of your rights and liberties, it has been determined that:
– The processing is consistent with the reasonable expectations of the interested parties, as they are customers of the Company who have booked or used a service, and they are surveys regarding your experience with this booking or use. Furthermore, the data used to contact these customers have been provided by the data subjects themselves.
– The impact of the processing on the privacy of the data subjects is limited, as the purpose of the contact is limited to requesting the opinion of the data subjects regarding the service that they have booked or used, with them also benefiting from this processing, as it improves the quality of the services and the level of customer service.
d) Processing of browsing data
UKOBUILD CONSTRUCTION processes the navigation data of users of its Website for the purposes indicated below. To that end, we use cookies and similar technologies. You can find more information about the cookies we use and how to disable them in our COOKIES POLICY.
Metrics: UKOBUILD CONSTRUCTION creates statistics from the browsing data on the Website (IP address, pages visited and actions taken) to measure and analyze how our customers and users use these digital means and measure the performance of our online advertising campaigns.
This processing is based on the consent requested from you to use analytical cookies and our legitimate interest in assessing and managing the quality of our products and services.
How has this interest been weighed up in respect of your rights and liberties?
In order to weigh up this interest in respect of your rights and liberties, it was determined that this processing had a limited impact on the privacy of the data subjects, as it corresponded to reasonable expectations and did not pose significant threats since it was carried out on aggregate data, with the consent of the data subjects with respect to the metrics performed through the use of cookies.
Selective advertising: If you have authorized the use of selective advertising cookies, UKOBUILD CONSTRUCTION will process the information generated by your browsing (online ID, IP address, pages visited and actions carried out) to analyze your actions on the Website with the purpose of showing you personalized advertising based on a profile created from your browsing habits. This processing is based on the consent requested to use this type of cookies.
Profiling and advertising addressed to audiences on Facebook (Facebook Custom Audiences): UKOBUILD CONSTRUCTION processes the data collected through the cookies of this website and, if you have given consent for your data to be processed for profiling purposes, through those collected via a previous relationship with the UKOBUILD CONSTRUCTION in order to create your profile as Company´s guest. The purpose of all this is to show, through Facebook, personalized ads about our products and services to you and other Facebook users with a similar profile to yours.
To this end, we share identifiers with Facebook that may allow them to recognize you as a user of their social network (Facebook ID, if we have it, email address or any identifier that allows Facebook to identify you). Identifiers are sent to Facebook using coding techniques (irreversible hash function) that do not allow Facebook to know the piece of data if it is not already in their possession.
We also process data that is related to the interaction of Facebook users with our ads in order to measure the results of the advertising campaigns on this social network and to analyze their effectiveness.
This data processing is based on the consent that you have provided for the use of cookies for profiling and targeted advertising to audiences on social media. You can obtain detailed information about this processing and about how to revoke your consent or exercise your rights in our POLICY ON PROFILING AND TARGETED ADVERTISING TO AUDIENCES ON SOCIAL MEDIA
f) Publicity purposes and marketing profiles
UKOBUILD CONSTRUCTION consolidates the data of customers and potential customers in a commercial database that it uses for the purposes of direct marketing and for the creation of commercial profiles. These data are obtained from requests, in general, from the interactions of our customers and potential customers with the digital media and the companies of the Company, always with the knowledge of the interested parties. These data are processed for the following commercial purposes:
Sending non-personalized marketing communications and management of distribution lists (segmentation): UKOBUILD CONSTRUCTION processes the identifying data and contact details provided on the Website or over the phone, along with the data regarding your status of customer, language and market of origin to send non-personalized marketing communications regarding products and services offered by the chain and management of their distribution lists.
The consolidation of this information for this purpose is based on the legitimate interest of UKOBUILD CONSTRUCTION to create and use a marketing database of customers of the Company for direct marketing purposes.
Sending marketing communications regarding the chain electronically is based on Art. 21.2 of Law 34/2002 of July 11, regarding services of the electronic communications and marketing sector which replaces Directive 2002/58/EC (e-privacy directive) in Spain.
In order to manage the distribution lists, UKOBUILD CONSTRUCTION classifies the recipients of its communications based on their condition of a customer of the Company, language and market of origin.  This processing consists of simple classification based on objective criteria and does not intend to create commercial profiles, predictions or behavioural analyses and is based on the legitimate interest of UKOBUILD CONSTRUCTION in segmenting the recipients of its communications.
You can request to be removed from the distribution lists of the Company at any time via the link in our emails or by emailing info@ukobuild.com
Please find more information on this processing and find out how the interest of UKOBUILD CONSTRUCTION has been weighed up in respect of your rights and liberties in the PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF UKOBUILD CONSTRUCTION CUSTOMERS FOR MARKETING PURPOSES.
Creation of a marketing profile to personalize the services and marketing communications of the chain: The data consolidated in the Company’s marketing database is used to carry out behavioural analyses and create predictive models aimed at understanding and predicting the desires and needs of our customers, actions related to the purchasing of our products and services and the factors that determine them.
If you have authorized the personalization of services and communications, UKOBUILD CONSTRUCTION will include the data that you have provided in the forms on the Website and over the phone, the data from social networks that you have decided to share via the social media login and your browsing data on your marketing profile. This profile will be enhanced with the information generated from your interactions with the Company.
We will use the data included in your profile to personalize the treatment and services provided by the Company for example, to wish you a happy birthday or to take into account your preferences.
Although no automated, individual decisions are made that would have legal effects on our customers or would significantly affect them in a similar way based on this profile, we inform you of your right to object to the adoption of such decisions in accordance with the provisions of Article 22 of Regulation (EU) 2016/679.
All of this processing and these data flows are based on the consent requested from you, without this consent impacting the provision of the services contracted. You can revoke your consent at any time by emailing info@ukobuild.com.
For more information on the marketing profiles created by the Company, you can view the PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF UKOBUILD CONSTRUCTION CUSTOMERS FOR MARKETING PURPOSES.
3. TO WHOM IS YOUR DATA COMMUNICATED?
Your data will only be disclosed in the situations described in the previous sections of this policy or to third parties due to legal obligations, with your prior consent or when required to provide you with the services requested.
4. HOW LONG WILL WE STORE YOUR DATA?
Without prejudice to the specific storage periods stated in the previous sections of this policy, in general, the data obtained on the Website and over the phone will be stored for the duration of your relationship with UKOBUILD CONSTRUCTION, in any event for the periods stipulated in the applicable legal provision and for the time required to deal with possible liability arising from the processing. Your data will be deleted once they are no longer required or relevant for the purposes for which they were collected. Your data will be deleted when no longer relevant to, or necessary for, the purposes for which they were collected.
The client data consolidated for internal administrative purposes of the Company will be stored according to the criteria indicated in the PRIVACY POLICY APPLICABLE TO THE CONSOLIDATION OF DATA OF UKOBUILD CONSTRUCTION CLIENTS FOR INTERNAL ADMINISTRATIVE PURPOSES.
The data processed by UKOBUILD CONSTRUCTION for business purposes, including marketing profiles, will be stored as long as you do not object to processing or request their deletion, with an application of the storage criteria indicated in the PRIVACY POLICY APPLICABLE TO THE PROCESSING OF DATA OF UKOBUILD CONSTRUCTION CUSTOMERS FOR MARKETING PURPOSES.
5. WHAT ARE YOUR RIGHTS?
You have the right to receive confirmation of whether or not we are processing your personal data and, in such a case, to access the data. Likewise, you can request for any incorrect data to be rectified or for incomplete data to be completed; you can also request the removal of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you can request for the processing of your data to be limited. In such a case, we will only process the affected data for the filing, processing, or response to complaints, or with a view to protect the rights of other parties. In certain situations and for reasons related to your specific circumstances, you may object to the processing of your data. In this case, we will stop processing the data unless legitimate, compelling grounds are given that prevail over your interests, rights, and liberties, or in order to file, process, or respond to complaints.
Additionally, under certain circumstances, you may ask for your data to be transferred to another controller to be processed.
You can revoke the consent you have granted for certain purposes without this affecting the lawfulness of the processing undertaken before consent was withdrawn.
You have the right, at any given time, to revoke your consent or oppose the processing of your data for the purposes of direct marketing, including for the creation of commercial profiles. In said case, we will cease to process your personal data for such purposes. You also have the right to object to automated, individual decision-making that would produce legal effects over you or would significantly affect you in a similar way when this right exists in accordance with the stipulations of Article 22 of Regulation (EU) 2016/679.
To stop receiving business communications from the Company or to revoke your consent for your data to be included in a marketing profile, email info@ukobuild.com. To be removed from our distribution lists, you can also follow the link in our emails.
You also have the right to file a complaint with a data protection authority. You can find the list and contact information for European data protection agencies on the European Commission website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
In order to exercise your rights, you must send us a request by post or by email to the addresses indicated in the section “Who is responsible for processing your personal data?”
For further information about your rights and how to exercise them in the privacy portal of the UKOBUILD CONSTRUCTION, visit https://ukobuild.com/privacy-policy/ and the Spanish Data Protection Agency website (http://www.aepd.es).
The privacy policy applicable to the consolidation of UKOBUILD CONSTRUCTION customer data for internal administrative purposes
The company responsible for the consolidation of the UKOBUILD CONSTRUCTION customer data is UKOBUILD CONSTRUCTION COMPANY S.L., with a registered address at C.C. Oasis, oficina 1. crta. nac. 340 km 183, 29602, Marbella, Málaga, Spain (hereinafter UKOBUILD CONSTRUCTION or Company). For more information on UKOBUILD CONSTRUCTION, please click here.
If you have any queries about this privacy policy, the processing of your data or how to exercise your rights under existing legislation regarding this matter, you can contact the Data Protection Representative of UKOBUILD CONSTRUCTION at info@ukobuild.com
1. What data are included in the consolidation of UKOBUILD CONSTRUCTION customer data and how are they obtained?
The customer data included in the consolidation of UKOBUILD CONSTRUCTION customer data is obtained from the website forms and over the phone.
2. For what purposes are customer data consolidated and on what legal basis?
The data included in the consolidated UKOBUILD CONSTRUCTION’S customer data are used for the following internal administrative purposes:
a)     Creation of a customer registry
The data of customers of the Company are consolidated so we have a registry of customers, to unify the forms and coding of information and enable centralized management of the operating procedures.
The consolidation is based on the legitimate interest recognized in Recital 48 of the GDPR for transmitting customer personal data within a the Company for internal administrative purposes.
How has this interest been weighed up in respect of your rights and liberties?
In order to weigh up this interest in respect of your rights and liberties, it has been determined that:
–      The processing is compatible with the reasonable expectations of the interested parties.
–      The impact of the processing on the privacy of the interested parties is limited, in view of the purpose, the limitation on the retention period of these data and the adoption of technical and organizational measures to impede the use of said data for commercial purposes, including the creation of profiles, without the consent of the interested parties. (For more information on the data retention periods, see the section “For how long are the data stored?”)
b)     Control of the management and analysis of business data
We also use the information obtained from the consolidation of UKOBUILD CONSTRUCTION customer data to generate reports and analyze business data for the purposes of business intelligence and management control. These analyses and reports provide results in the form of aggregate data and are used to produce statistics and forecasts to facilitate business decision-making, optimize processes, measure the performance of the tourism products offered by the Company and establish commercial strategies.
This processing is based on the legitimate interest of the UKOBUILD CONSTRUCTION in having a consolidated view of its businesses for business decision-making and for internal administrative purposes.
3. To whom is your data disclosed?
The information included in the consolidation of customer data is not disclosed to any third parties. Your data is only disclosed to third parties due to legal obligations or with your prior consent.
4. For how long will we store your data?
We generally store customer data for the duration of your relationship with the UKOBUILD CONSTRUCTION and always in accordance with the terms set forth in applicable legal regulations and for the duration necessary to handle any possible liabilities that arise as a result of data processing. Your data will be deleted when no longer relevant to, or necessary for, the purposes for which they were collected.
The data included in the registry of UKOBUILD CONSTRUCTION customers are kept for 6 years.
The data processed by UKOBUILD CONSTRUCTION for the purposes of management control and business data analysis are kept without any time limit.
5. WHAT ARE YOUR RIGHTS?
You have the right to receive confirmation of whether or not we are processing your personal data and, in such a case, to access the data. Likewise, you can request for any incorrect data to be rectified or for incomplete data to be completed; you can also request the removal of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you can request for the processing of your data to be limited. In such a case, we will only process the affected data for the filing, processing, or response to complaints, or with a view to protect the rights of other parties. Additionally, under certain circumstances, you may ask for your data to be transferred to another controller to be processed.
In certain situations and for reasons related to your specific circumstances, you may object to the processing of your data. In this case, we will stop processing the data unless legitimate, compelling grounds are given that prevail over your interests, rights, and liberties, or in order to file, process, or respond to complaints.
You have the right, at any given time, to revoke your consent to the processing of your data for the purposes of direct marketing, including for the creation of commercial profiles. In said case, we will cease to process your personal data for such purposes. Cancellation of your authorization will not affect the lawfulness of data processing that was based on your prior consent. You can consult the available mechanisms for requesting your removal from the Company’s distribution list or the suppression of your commercial profile in the PRIVACY POLICY APPLICABLE TO THE CONSOLIDATION OF UKOBUILD CONSTRUCTION CUSTOMER DATA FOR INTERNAL ADMINISTRATIVE PURPOSES.
You also have the right to object to automated, individual decision-making that would produce legal effects over you or would significantly affect you in a similar way when this right exists in accordance with the stipulations of Article 22 of Regulation (EU) 2016/679.
You also have the right to file a complaint with a data protection authority. You can find the list and the contact information for European data protection agencies on the European Commission website.
In order to exercise your rights, you must send us a request by post or by email to the addresses indicated in the section “Who is responsible for processing your personal data?”
For more information about your rights and how to exercise them, please visit the privacy portal of UKOBUILD CONSTRUCTION and the Agencia Española de Protección de Datos (Spanish Data Protection Agency) website.